We are free shipping all around the world. We can ship out the shoes within 24hours after your payment was confitmed, and we always ship by EMS ,the EMS website is : http://www.ems.com.cn/english-main.jsp   you can check the shipping information on it. and for USA customer,you can check the shipping information on USPS website: http://www.usps.com/shipping/trackandconfirm.htm?form=global  For UK customer,you can check the shipping imformation on: http://www.parcelforce.com/Polling/Polling3.asp For Canada customer ,you can check the shipping information on Canada post website: https://obc.canadapost.ca/emo/basicPin.do?language=en For Austria customer ,you can check the shipping information on : http://www.post.at/index.htm For France cutomer,you can check the shipping information on: http://www.chronopost.fr/transport-express/livraison-colis For other countrys Customers, you can contact the local post office, the tracking links are : http://www.ems.com.cn/jsp/track/ttq/e-cha-xun-lian-jie.html  If there is No shipping information on the tracking links after 3days when order shiped, pls contact us in time. customer-service :sale@jordans-sneakers.com Return Policy   Unwashed, unworn, or defective merchandise may be returned within fourteen days from the date merchandise was received. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. All sales final on intimate/undergarment apparel and sale item(s). Refunds will be credited to original credit card  Shipping is not refundable. Return shipping charges will only be refunded due to discrepancies and errors of our company. We only refund up to the price of "EMS" shipping. The most importance : Pls contact us for the return address befor you sent back the package,and you must info us the tracking number and tracking link in time ,if there is no return tracking number, we will not give refund or replace.